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Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@yuhekun.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Fees

Yuhekun covers the shipping costs for international returns to the following regions, and buyers can send the items back via prepaid labels:
Canada
United States
Netherlands
Poland
United Kingdom
Czech Republic
Australia
Brazil
Saudi Arabia
Spain
Ukraine
France
Italy
Mexico
Chile
South Korea
Japan
Switzerland
Portugal
UAE
Belgium
Israel
Russia
Germany

 
You can always contact us for any return question at service@yuhekun.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we receive and inspect your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded via your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and post the refund, and it may take 7 business days for your refund to arrive. Refunds include all fees paid for your purchase, including shipping.

Return mailing address:

Room 9, Unit 1, Building 3, Daxue Nanjun, Daxue Nan Lu, Er Qi Dstrict, Zhengzhou City, Henan Province, China, 450000

+86 13140120316