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Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@yuhekun.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@yuhekun.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once we receive and inspect your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded via your original payment method. Keep in mind that it may also take some time for your bank or credit card company to process and post the refund, and it may take 7 to 10 business days for your refund to arrive. Refunds include all fees paid for your purchase, including shipping.

Return mailing address:

Zhengzhou Kunheyu Network Technology Co., Ltd
Room 9, Unit 1, Building 3, Daxue Nanjun, Daxue South Road, Erqi District, Zhengzhou City, Henan Province, China, 450005

+86 13140120316

The buyer's postage related expenses incurred due to the return of the goods shall be borne by the buyer, and yuhekun does not charge any return fees.